Will you give my customers to my competitors?+
No. Petsomo never resells leads. Every call, click, or route-request from your profile goes only to you. Compare to Angi (their entire business model is reselling each lead 3–4 times) — we explicitly built around that practice.
Do you take a commission on bookings?+
No, on any tier. The pet parent calls you. They pay you. Petsomo is never in the transaction. Your only cost is the optional monthly tier ($49 Featured or $299 Verified Plus) — and the baseline tier is permanently free.
Can I cancel anytime?+
Yes — month-to-month on both paid tiers, no contracts. When you cancel, your profile downgrades to the free baseline. You keep your reviews, photos, and lead history. We don't believe in lock-in.
How does the Trust Score actually work?+
A weighted blend of license status, USDA/state inspection records, facility tenure, staff certifications, and review sentiment. Every input is visible on your profile — and you can fix everything that affects the score.
Read the full methodology →
Can I pay to rank higher?+
No. Featured and Verified Plus tiers each have their own band — within a band, ranking is determined purely by Trust Score. We will not sell placement above merit, full stop. This is the most-requested feature we refuse.
How long until I see my first lead?+
Median is ~6 days from claiming your listing to first qualified call. Faster in dense metros (Austin, NYC, LA), slower in low-density markets. Verified Plus subscribers also get a 30-day "money-back" guarantee — if you get no leads in your first month, we refund.
What kind of businesses can list?+
Facility-based pet care: boarding kennels, daycare centers, training programs, grooming salons, veterinary clinics. We don't list individual home sitters, dog walkers, or independent contractors. Your business must have a permanent commercial address and be in operation for 12+ months.
What about multi-location operators?+
Verified Plus includes a multi-location dashboard and aggregate analytics. For chains with 5+ locations, ask about the volume discount and dedicated CSM — typical pricing lands around $190/mo per location.